PRIVACY POLICY

1. Information We Collect

We may collect the following types of information from you:

 

Personal Information:

• Contact Information: Name, phone number, email address, mailing address.

• Booking Information: Travel dates, destination, number of passengers, preferred travel class (e.g., economy, business), special requests (e.g., dietary restrictions, accessibility needs).

• Payment Information: Credit card information (processed securely through a third-party payment processor), billing address.

• Travel Preferences: Preferred travel styles, interests, destinations.

 

Technical Information:

• Device Information: IP address, browser type, operating system, device type.

• Usage Information: Website browsing history, pages visited, time spent on the Website.

 

Information from Third Parties:

• We may receive information about you from third-party sources, such as travel partners, booking platforms, or social media platforms.

 

2. How We Use Your Information

We may use your information for the following purposes:

• To provide and improve our services:

  • ​To process your bookings and fulfill your travel requests.

  • To provide customer support and address your inquiries.

  • To personalize your travel experience and provide tailored recommendations.

  • To improve the functionality and user experience of our Website. 

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• To communicate with you:

  • ​To send you booking confirmations, travel updates, and important notices.

  • To respond to your inquiries and requests.

  • To send you marketing communications, such as newsletters, promotions, and special offers (you may opt-out of these communications at any time).

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• To operate and improve our business:

  • To analyze website traffic and user behavior.

  • To develop and improve our products and services.

  • To comply with legal and regulatory requirements.

 

3. Sharing of Your Information

We may share your information with the following third parties:

• Service Providers:

  • ​Travel suppliers (e.g., airlines, hotels, car rental companies) to fulfill your travel arrangements.

  • Payment processors to process your payments.

  • Delivery services to deliver travel documents.

  • Marketing platforms to assist with our marketing efforts.

 

• Business Partners:

  • Travel agencies and other travel-related businesses with whom we collaborate.

 

• Legal and Regulatory Authorities:

  • To comply with applicable laws and regulations, such as law enforcement requests.

 

• Other Parties:

  • ​With your consent or as otherwise permitted by law.

 

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.  

 

5. Your Rights

You may have certain rights regarding your personal information, including:

• Access: The right to access your personal information.

• Correction: The right to correct inaccurate or incomplete information.

• Erasure: The right to request the deletion of your personal information.

• Restriction: The right to restrict the processing of your personal information.

• Data Portability: The right to receive your personal information in a portable format.

• Objection: The right to object to the processing of your personal information.

 

You can exercise these rights by contacting us using the information provided below.

 

6. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Website and updating the "Effective Date" at the top of this page.

 

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:  

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Cable Travel and Tours Limited HQ

No. 3 Katete Flats, Off Roan Road,

Kabulonga, Lusaka.

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Tel: +260 978 692 632

reservations@cabletravel.com